Everything begins with a private, pressure‑free conversation with a member of our team — usually an experienced addiction counsellor with personal experience of addiction and recovery. 

We’ll talk about: 

• what’s been happening 

• what you’re struggling with 

• whether detox may be required 

• what kind of support you’re looking for 

• how soon you may need to come in 

This call is simply about understanding your situation and helping you decide whether we’re the right fit. 

There is no obligation to proceed. 

If you’d like to move forward, we’ll offer you the next available admission date — often within a few days. 

We’ll explain: 

• what to bring 

• what to expect on arrival 

• how detox works (if needed) 

• your private en‑suite room 

• our phone and visiting policy 

• how the first 72 hours feel 

This helps you feel prepared and reassured before anything is confirmed. 

To confirm your admission and reserve your room, we take a £1,000 deposit. Once the deposit is paid, your place is fully secured and we’ll schedule your detox nurse assessment (if required) 

This deposit allows us to begin essential pre‑admission work, including: 

• preparing your room 

• arranging your medication review 

• planning your arrival safely and appropriately 

We’ll then send: 

• your Pre‑Admission Agreement 

• your packing list 

• medication guidance 

• directions to the house 

• your admission time 

Everything is kept simple and transparent. 

Once your place is secured, we’ll arrange your clinical assessment with our detox nurse. 

This assessment ensures: 

• your treatment plan is safe 

• detox (if needed) is planned correctly 

• any risks or medical needs are identified 

• we’re fully prepared for your arrival 

This step happens after the deposit because it involves clinical time, preparation, and planning specific to your admission. 

When you arrive, you’ll be welcomed into our comfortable, homely house and shown to your private en‑suite room. 

You’ll have time to: 

• settle in 

• unpack 

• meet the team 

• have a warm drink 

• breathe 

We’ll complete a gentle arrival check‑in to ensure you’re safe, comfortable, and ready to begin. 

If detox is required, you’ll be reviewed by our team and supported throughout the process. 

Your first full day includes: 

• a gentle orientation 

• meeting the group 

• understanding your daily routine 

• being introduced to the counsellors 

• beginning therapeutic work at a pace that feels safe 

From here, you’ll follow a structured, evidence‑based programme that blends therapy, routine, emotional regulation, and real‑world skills. 

Where appropriate, we offer families: 

• updates (with consent) 

• guidance 

• boundaries support 

• communication planning 

• involvement in aftercare 

Families often feel lost — we help them feel supported too. 

Before you leave, we’ll create a personalised aftercare plan that includes: 

• weekly aftercare groups 

• relapse‑prevention strategies 

• emotional regulation tools 

• routines and structure 

• support networks 

• ongoing therapy options 

• practical life skills 

Our goal is simple: 
to prepare you for real‑world recovery that lasts.